Credit purchases
Credits are a one-time purchase. Your billing page shows your purchases and payment documents. To ask about a refund, contact support and include your purchase reference.
Purchases use Stripe Managed Payments and are sold through Link, the merchant of record. Link sends receipts, invoices and refund confirmations. You can also request payment help or a refund through Link support. Contact FlyerFinish for problems with artwork, generations or your credit balance.
Cancellations and consumer rights
If you are buying as a consumer in Norway or the EEA, online purchases generally have a 14-day withdrawal period. Exceptions for digital content and services depend on the purchase and any valid express consent and acknowledgement obtained when delivery starts. Buying credits or generating a video does not, by itself, waive your statutory rights.
To request cancellation, contact help@flyerfinish.com or Link support with your purchase reference and a clear statement that you want to withdraw from the purchase. You can contact us without signing in. We will review the purchase and any credits already used with the payment provider. Your rights concerning a faulty service also apply after the withdrawal period.
Returning a generation credit lets you try again. It is separate from a payment refund and does not replace a refund or other remedy you are legally entitled to.
When credits are used
A five-second generation reserves one credit. Ten seconds reserves two. Each request covers one video in one format. Every effect and intensity uses the same duration-based rate.
Resuming a saved request uses its reserved credits. A new version or format starts another generation at the rate for your chosen length.
If something fails
- Artwork preparation fails
- Your balance stays the same. Check the file requirements or try preparing the request again.
- Confirmed generation failure
- We return all credits used by the failed generation. Your activity shows the amount returned.
- A request needs review
- The credits stay reserved while we check whether the provider accepted or completed the generation. We review the saved request before starting a replacement.
- You have a problem with a completed video
- Artistic results vary. We review credits for completed videos when you report a problem.
Refunds and payment disputes
A completed purchase refund removes the corresponding credits. Partial refunds remove a proportional number of credits, rounded up to a whole credit. Credits affected by an open payment dispute are held until it is resolved. A decision in our favour releases those credits; a lost dispute removes them.
If you have already spent the affected credits, your billing page shows a credit shortfall. New credits first cover that amount. Contact help@flyerfinish.com if an adjustment looks wrong.
Check your activity
Credits & billing shows your current balance, confirmed generation requests and returned credits. Downloading a saved video or reloading the page leaves your balance unchanged.
Ask us to check a request
Open Contact & support and include the generation reference, what you expected and what went wrong. We can inspect the saved request using its reference.
Your rights
Your mandatory consumer rights under applicable law continue to apply.
Contact
For questions about this policy, email help@flyerfinish.com. FlyerFinish operates from Norway at flyerfinish.com.